Data Protection Policy

In modern society, the right to privacy is one of the most important human rights. KRONOTERM is aware of this and respects the privacy of its customers and users. Therefore, it handles their personal data responsibly, carefully, and in accordance with the applicable regulations in the Republic of Slovenia, as well as internal policies. Access to personal data is only permitted to authorized employees and contracted processors, to the extent and for the purpose necessary for the smooth execution of work processes, ensuring company services, and fulfilling rights and obligations arising from contractual relationships with users.

Controller of Personal Data

Official Name: KRONOTERM d.o.o.

Company Headquarters: Trnava 5e, 3303 Gomilsko

Responsible Person in the Company: Bogdan Kronovšek,

Director Contact Information for Data Protection: KRONOTERM d.o.o., Trnava 5e, 3303 Gomilsko, Slovenia | | 03/703 16 20

Use, Scope, and Purpose of Storage and Processing

KRONOTERM uses personal data obtained through the website (and other digital sources) depending on the received form and consent for:

  • Contacting customers for property visits and preparing offers,
  • Sending technical documentation,
  • Servicing and/or handling complaints,
  • Annual maintenance inspections,
  • Arrangements regarding visits to our showroom at the company headquarters,
  • Registration and warranty of heat pumps,
  • Registration of business partners on the Partner Portal,
  • Notification of events (exhibitions, training, etc.),
  • Sending newsletters in the form of tips, updates, greetings, promotions, and similar information related to KRONOTERM’s business activities for promotional purposes.

KRONOTERM protects collected personal data in accordance with the Personal Data Protection Act (ZVOP-2) and the General Data Protection Regulation (GDPR).

Method of Collecting Personal Data

Personal data is collected for the purpose of fulfilling warranty, service, and technical support obligations of the provider or its contractual partners, distributors, and authorized caretakers, based on legal provisions. The data is collected through online forms, email, phone calls, or provider’s contractual partners. The prerequisite for starting the collection of such personal data is the individual’s consent.

The collected personal data includes: email address, phone number, name, surname, title, company, address, and other information entered by the individual into forms or sent via email.

KRONOTERM is not responsible for the accuracy of the data entered by users.

Personal data is collected with explicit consent or permission from the individual.

Processors of Personal Data

In addition to the provider or controller (its employees), personal data is processed on behalf and for the account of the provider by processors such as companies providing technical support for processing personal data, such as developers and maintainers of computer applications, websites, and information services, developers and implementers of software solutions, call centers, and processors engaged by the provider to provide services necessary for the execution of contracts, such as service technicians, installers, distributors, or providers of the provider’s services, printers, insurance companies, delivery services, external marketers, goods transporters to consumer addresses, research and analytical companies, external marketing agencies, and event organizers, representatives of the provider in concluding and executing contracts, including recovery and any legal proceedings.

Data Collection and Protection

We store collections of personal data within the territory of the Republic of Slovenia and do not transfer them to other countries.

State-of-the-art technologies ensure the protection of personal data collections, such as encrypted communication channels using the SSL (Secure Sockets Layer) protocol between the device and the server, as well as between the user and the server, firewalls, access restrictions, and control measures.

Retention Period

The provider will process personal data to the extent necessary to achieve the processing purposes and as long as it is necessary to achieve the intended goal. If obtained based on consent, the provider will process personal data until revoked.

Personal data is processed until the fulfillment of the purpose or within the statutory limitation periods for obligations that may arise from the processing of such personal data. This is particularly relevant when the processing of personal data is necessary within the framework of contract conclusion or execution, except in cases where the data retention period is mandated by law. In such cases, the provider retains the data in accordance with legal requirements.

Individual Rights

With a written request sent to the provider’s address with the notation “for DPO” (Data Protection Officer), an individual can request access, completion, correction, blocking, or restriction of data processing, or deletion of personal data. Individuals can also object to the processing of data related to them and request data portability.

An individual can permanently or temporarily, entirely or partially revoke consent given for the processing of personal data with a written request sent to the provider’s address. The revocation of consent does not affect the legality of processing carried out based on the consent until its revocation.

Individuals have the right to file a complaint with the Information Commissioner of the Republic of Slovenia if they believe that their personal data is being stored or processed in violation of applicable regulations governing the protection of personal data.

Legal Notice

The service provider reserves the right to change these terms of use at any time without prior notice if deemed necessary.

These terms of use are published on the provider’s website, specifically on the service’s entry page. The use of the service indicates that the user is familiar with these terms of use, agrees with them, and fully accepts them.

All content published on is the property of KRONOTERM d.o.o. Without the permission of KRONOTERM d.o.o., it may not be copied, reproduced, or distributed in any other way. KRONOTERM d.o.o. is not responsible for any issues with the operation of the website. KRONOTERM d.o.o. reserves the right to correct any errors and make changes to the content published on