The owners of a small family home in Estonia found themselves facing a decision nobody expects when buying a heat pump. Their existing air-to-water heat pump from another manufacturer was six years old when it failed, and the repair would have cost so much that it was no longer worth it. A low-cost unit that should have kept running for at least another decade had become an expense with no future. It is an experience that shows why choosing a heat pump on purchase price alone does not pay off.